We’re always looking for ways to connect with customers and provide insight and expertise when it comes to technology. That’s why, in 2021, we launched a new web series called Livewire Connections. Each month, Livewire Founder Henry Clifford will interview an industry expert and invite them to share tips and tricks with viewers.
“We started the series because we’re searching for ways to connect with our customers during the pandemic. We get a ton of great questions from clients that run the gamut so we thought, why not bring in the people who know best about these products and allow clients to ask away? Livewire Connections seemed like the best way to do that,” says Henry.
Our first Livewire Connections episode featured a panel of Sonos experts who shared great insights and tips. We talked about Sonos Radio, True Play tuning, keeping the music going from room to room, and so much more. Grab a pen and paper and give Episode 1 a listen if you missed it live.
Have more questions? We’re happy to answer them. You can also check out the Sonos Online Community where you can search or ask questions and get answers from Sonos reps.
Livewire Connections Episode 2: Thursday, February 18
Our next Livewire Connections will be with Vincent Catucci from Alarm.com. Got security or Alarm.com specific questions? Join us and ask away!
Vinnie has been with Alarm.com for 14 years and has seen the growth of the company from 15,000 end user accounts to over 7 million. He started off in the Technical Support Department where he fielded calls from the technicians in the field and walked them through the installation of the equipment and with troubleshooting issues. From there he transitioned into the Account Development Executive role which is a hybrid sales and support position which consisted of making sure the security dealers are fully utilizing the wide variety of Alarm.com services in order to drive customer engagement which will lower attrition, while also increasing monthly revenue and making for a great customer experience. Mr. Catucci is now in the Account Executive role which is an outside sales role and includes meeting with dealers onsite to review the Alarm.com platform and ensure dealers are familiar with the latest updates, and all the resources they have available to them through our dealer portal.
Want to join us? Register here.
Past episodes of Livewire Connections can be watched on our YouTube channel. Stay tuned to our social media for upcoming guests.