We needed a general “refresher course” in system operations. Dustin is an excellent representative for Livewire and answered all of our questions! The system needed to be rebooted a couple of times and he also needed to engage offsite Technical Support. Everything is back to normal! Thanks much!
16:16 28 Apr 21
Great service intelligent and friendly personel
19:47 16 Apr 21
21:04 15 Apr 21
The installation team was professional, knowledgeable and extremely respective. This is the third project we have worked with Livewire and highly recommend them!
12:13 09 Apr 21
On time and quickly solved the problem and gave a short tutorial on self recovery. Very satisfied. Josh is top notch.
17:29 01 Apr 21
The entire staff provides great customer service and very knowledgeable.
18:46 30 Mar 21
Dustin and Brian installed the new equipment for my audio/visual system today. They were wonderful! They arrived on time and completed the work in 3.5 hours. They were very knowledgeable and extremely patient teaching me how to use the controls. I can’t imagine using anyone but LiveWire for this type of work.
17:25 26 Mar 21
Josh and Brad were extremely helpful. Everything was done on time and the quality of workmanship was great.
10:02 26 Mar 21
I have been a Livewire customer for over ten years.Their products and services have been exceptional.
01:03 25 Mar 21
They did a nice job in the sales process accessing the situation, understanding our needs and being flexible with their solution. When it came time to do the work, it was timely, professional and functioned as planned. Well done!
18:25 23 Mar 21
I had excellent service! The technician went well beyond expectations and repaired the issues efficiently courteously and professionally
17:42 18 Mar 21
Arrived ahead of schedule, very professional, very neat and completed the job timely and and efficiently. Very Satisfied.
16:28 17 Mar 21
LiveWire is an amazing company staffed with knowledgeable and efficient techs! Their work ethic is superior and their attitudes are positive and caring. Highly recommend this company!Dustin & Brian were super professional & helpful with Sonia & WiFi upgrades ! Simply the best!
16:57 09 Mar 21
Matthew our technician was exceptional and very knowledgeable and courteous. I’m now a live wire lifetime customer for all my future AV needs. 5 stars for Matthew and Live wire!Howard Haynes
16:57 06 Mar 21
Dustin, Greg and Byron did an excellent job installing our new Sonos system. In addition, Dustin provided a great tutorial to my wife and me about using the Sonos gear and it's capabilities. I would highly recommend Livewire and every technician that has serviced both our security and home theater technology.
03:07 04 Mar 21
Patrick was fantastic friendly,professional, knowledgeable.Thank you all great job
00:55 03 Mar 21
Livewire did a lovely job equipping my home with excellent Wi-Fi and Hi-Fi.
20:12 02 Mar 21
Working with Livewire has been an efficient way to handle my security needs. From discussing with Henry and finding a program and price to fit my needs to installation with Josh - who was patient, knowledgeable and very efficient. I would recommend Livewire for anyone wanting to upgrade their services or even to begin with a simple security program.
23:09 25 Feb 21
LiveWire team was very experienced and professional.
21:12 22 Feb 21
Patrick & Justin did a great job, installing a new TV, sonos sound system, 2 apple TV boxes and 3 new boxes from Verizon. What should have been an easy install, turned into an almost all day event because Verizon dropped the ball and never registered the new boxes. I was finally able to get the right person at Verizon technical service that evening and resolve the box issue.But, Patrick & Justin did a great job and stayed beyond a normal time to try and resolve the issue, caused by Verizon. They were professional and patient, its always easy when everything goes well, its difficult times that shows real character. Super impressed with their customer service...well done a very appreciative customer. BK
20:50 22 Feb 21
Josh, the Livewire technician was very friendly and went right to work fixing my problem. I have a lot of faith in Livewire as they have always responded to my calls and have never let me down. I would highly recommend them for your security system.
21:06 21 Feb 21
The two technicians showed up on time. They promptly installed the main cable box and then installed four secondary boxes. They were confident, professional, and got the job done without any delay or hesitation.
18:48 15 Feb 21
Livewire has now performed two installation services in our home. First, they installed a Samsung Frame TV, in ceiling speakers, and a Sonos Amp in my kitchen. More recently, they helped upgrade our family room with an OLED TV and full Sonos surround sound. Across both installations, every touchpoint was extremely professional and of the highest quality, from quote to scheduling to installation. Everybody we came in contact with was friendly, knowledgeable, and not pushy in the slightest. I got the impression they wanted to help us arrive at the solution that was right for our home, and could not have been more helpful in getting us there. I would recommend Livewire to anybody.
00:57 02 Feb 21
We started working with live wire on an upgrade to our existing AV system. Andrea was great, he listened to what to what our needs were and provided a solution. He was professional, honest and responsive. Would definitely recommend.
19:28 28 Jan 21
Techs were great. Showed up on time and fixed my problem. Very professional!
16:55 28 Jan 21
Super professional - efficient - excellent quality!
16:28 28 Jan 21
Overall my experience with Livewire was positive. Their expertise made standing up my internet, TVs, music system and alarm appear effortless. Best of all, even with all the complexity of modern electronics, everything works flawlessly.
14:28 26 Jan 21
Andre was very helpful and communicated with us throughout the process of installing our media room. We love the finished product and will recommend Livewire to our friends and family. It was worth every dollar spent!
01:24 19 Jan 21
I contacted Livewire based on online reviews and after a competitor failed to return my calls. I had ceiling speakers installed in my great room and speaker wires run to a closet where a Sonos Amp was installed. Brad was very helpful talking through various options and we video chatted to go over install locations. He spent quite a bit of time with me on multiple calls to thoroughly discuss the project.The installation crew called about 30 minutes prior to arriving to let me know they were on the way, which was much appreciated. They arrived on time and were very careful not to cut any holes until they knew exactly where they were going to install the equipment. They took a good bit of time to make sure they knew exactly what would work, which was very much appreciated. They minimized the number of holes needed to complete the install and no one will know where holes were made unless I tell them where to look. They did a great job and I'm very pleased with the finished product.
19:07 15 Jan 21
Great company. My old subwoofer had stopped working. I reached out to LiveWire (after talking on a few forums and some friends 'in the biz'). I asked LiveWire what they though about a replacement subwoofer I was thinking about., Their response mirrored what I'd been told, so I could tell they were honest.I figured buying from a local retailer was a better idea than just online as the price was the same. It is nice to have near support. Well, I placed my order, I nearly immediately got confirmation. Then soon I was told the item was shipped from the warehouse and given the tracking number to follow it to LiveWire.I saw it got delivered and within a half hour, LiveWire contacted me to confirm it was there. Stellar level of communication. I had told them I'd not be able to pick it up until Saturday. I was told they would be closed but to call Brad at home and he'd swing buy and open up for me. Wow! Real customer service. I was able to swing by on Friday and get it so that 'white glove' was not needed.From my interactions, I would not hesitate to call on them again and I am comfortable in recommending them 100%
17:52 15 Jan 21
After years of battling with our Internet provider, we turned to Livewire to see if they could do what our Internet provider could not...get WiFi throughout the house. From our very first contact with the company and throughout the installation, everything was easy, professional, and perfect. They answered all of our questions, provided a detailed description of the work to be done, showed up on time, and completed the work much faster than originally estimated, resulting in an unexpected savings. The technician, Jim, took the time to explain what he was doing and then made sure everything worked, as expected, before he left. I highly recommend Livewire. You can't go wrong!
17:45 15 Jan 21
Very personable and professional!
02:22 15 Jan 21
We had some issues with the original install. I called and let them know I wasnt happy and they made it right. Its so rare these days that companies care enough to make things right and these guys did! Would recommmend!
15:14 13 Jan 21
Quality service. Timely. Answers questions. Great follow-up. Would highly recommend.
04:08 07 Jan 21
I appreciated the attention to detail during the long visit as my system was upgraded. They problem-solved well and were thorough as could be in explanations. Job well done!
17:08 31 Dec 20
I have been with LiveWire for 5 years and have really appreciated the quality products they provide, but more importantly the professionalism of their technicians. They are friendly, knowledgeable, and efficient -wearing a mask during covid and cleaning up nicely after finishing the work.
20:44 22 Dec 20
I was very impressed with this company from start to finish. When I first met with Brad, he explained everything I needed to know. He took time to clarify points and explain several options to meet my project needs. I really felt like we were working together the entire time. When it was time for the install, Cory and Dustin did a fantastic job. They were prompt, professional, and attentive to my requests. I’m very pleased, and the results are great!
13:08 19 Dec 20
Patrick and Justin were a pleasure to have in my home. They worked together like they have been doing this for 50 years. Patrick's attention to detail was unreal. I will use Livewire in the future and request these two gentlemen to work on my project.
12:22 19 Dec 20
Great customer service and attention the detail. Made sure the job was done correctly and to our satisfaction.
00:43 11 Dec 20
The guys were super helpful and efficient. Many thanks!
02:14 10 Dec 20
Professional and thorough. the installers were great! Went over and above helping with our new TVs.. Hire these guys.
16:18 09 Dec 20
Thank you Livewire! Josh was great....as usual. Punctual, efficient and effective.