Over the past few months, several residential alarm providers across Central Virginia have shifted their focus away from home security. If you've received a notice, had trouble getting someone on the phone, or aren't sure who services your system anymore, you're not alone and you're not without options.
In many cases, we can take over your existing system with little to no new equipment.
Local Richmond technicians, not a national call center
Certified Alarm.com dealer, often the same platform you already use
20+ years protecting Central Virginia homes
Most homeowners who reach out to us are not looking to upgrade their system.
They simply want to know who is actually servicing their home and whether someone will call them back.
If you've experienced delayed callbacks, long wait times, or unclear communication, we have been helping Richmond homeowners restore reliable, local support, often using the equipment already installed in the home.
When you call Livewire, you will hear back from us.
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Sound Familiar?
Thousands of Richmond homeowners are dealing with these exact problems right now. You're not alone — and there's a local fix.
Your Alarm Just Stopped Working
You woke up one day and your system is offline. No warning, no explanation. Your home has been unmonitored and you didn't even know it.
Can't Reach Your Provider
Hours on hold, transfers to overseas call centers, and zero results. You're paying a monthly fee for a service that no longer responds to you.
Your System Stopped Updating
Your cameras, sensors, or panel are outdated and can't keep up with modern protocols. But your provider won't upgrade you — or charges a fortune.
You Were Dropped Without Notice
Your provider quietly discontinued service in your ZIP code. No refund, no referral, no transition plan. Just a letter and a disconnected system.
Richmond's Choice
Why Richmond Homeowners Choose Livewire
We're not a national corporation with a call center in another state. Livewire was founded in Richmond by Richmond residents who got tired of the same broken promises from big-box security companies.
Local Installation Team
Every technician is a Richmond resident. We arrive on time, respect your home, and explain everything clearly.
Real 24/7 Monitoring
Our UL-listed monitoring center never sleeps. When an alarm triggers, a real person responds in seconds — not minutes.
No Long-Term Contracts
Stay because our service is great, not because you're locked in. Month-to-month plans with no cancellation fees.
Existing Equipment Compatible
We can reactivate many existing sensors and devices, saving you the cost of a full replacement. Free assessment included.
All plans include free installation for qualifying Richmond-area homes. Hardware discounts available for discontinued-service customers. Ask about your eligibility.
Limited Time Offer
Get 50% Off Hardware When You Upgrade
Richmond homeowners switching from a discontinued provider qualify for our hardware discount program. Upgrade your system without the sticker shock.
Offer available to Richmond metro area customers with documented discontinuation from a prior provider. Expires soon.
How Livewire Compares
See why Richmond homeowners are making the switch from national providers to a local solution that actually cares.
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ADT
Brinks
DIY
Professional 24/7 Monitoring
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Local Richmond Technicians
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No Long-Term Contracts
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Existing Equipment Reuse
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Same-Day Installation
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Smart Home Integration
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Price Increase Protections
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Dedicated Local Support Line
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Free Assessment & Consultation
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What Our Customers Are Saying
Real reviews from real Richmond homeowners who made the switch to Livewire.
★★★★★
"ADT dropped our neighborhood without any warning. Livewire had a tech at our door the next morning and the system was running by noon. Couldn't believe how smooth it was."
SH
Sarah H.
Henrico County, VA — Verified Customer
★★★★★
"I was paying Brinks $60/month for a system that hadn't been updated in five years. Livewire got me fully upgraded for less than I was paying before. The app is incredible."
MT
Marcus T.
Short Pump, VA — Verified Customer
★★★★★
"When our door sensor went off accidentally, Livewire called us in 14 seconds. Our old company took 8 minutes. The difference is night and day."
DL
Diane L.
Midlothian, VA — Verified Customer
20+
Years Protecting
Richmond Families
80%
Equipment Reuse Rate
Saving You Money
Top 100
Security Company
In the United States
4,900+
Homes Protected
Across Greater Richmond
Frequently Asked Questions
Everything you need to know about switching your home security monitoring to Livewire.
You are not alone. Over the past few years, several providers have shifted focus away from residential security. If you are unsure who services your system or have received notice of changes, we can review your setup and explain your options clearly and simply.
In many cases, yes. As a certified Alarm.com dealer, we can often take over your existing panel, sensors, and cameras with little to no new equipment required. We start with a consultation, assess what you have, and give you a straightforward recommendation.
Not necessarily. Many systems can be reused or integrated into the Alarm.com platform. If upgrades are needed, we will explain why and provide options. Qualified customers may also be eligible for hardware discounts with a monitoring agreement.
Most system takeovers can be completed within a few days of your consultation. If your monitoring has already been interrupted, we prioritize scheduling to minimize any gap in protection.
Our optional AI Detection add-on uses artificial intelligence to analyze motion events from your cameras. Instead of alerting you for every shadow or movement, it determines whether the activity is meaningful — such as a person approaching your home — and sends alerts that matter. It helps reduce false alarms while keeping you informed.
No. We handle the technical details and walk you through the process in plain language. Our goal is to make it simple and transparent.
Yes. That is one of the most common reasons homeowners call us. We can identify your equipment, determine who currently monitors it, and outline your next steps.
We clearly explain all monitoring options, pricing, and terms upfront. No surprises, no hidden conditions — just straightforward information so you can make the right decision for your home.
Don't Wait
Don't Wait Until Your System Goes Dark
Every day without monitoring is a day your family is at risk. Livewire can have your home protected again — usually within 24 hours. The consultation is free and there's zero obligation.
Local Richmond technicians, not a national call center
CALL US 804.616.4156
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