Technology systems can sometimes experience disruptions, but with Livewire’s Invision service you can protect yourself from issues before they arise. From proactive monitoring and remote fixing to easy system reset – we have you covered.
HOW INVISION HELPS.
Watch this video to see how Invision subscribers value our 24/7 remote support for their homes and businesses.
We can monitor and access your system remotely, and in most cases can repair your system before a service call is needed.
You’ll have access to a mobile app that provides solutions to many of the common issues that technology systems experience.
We have certified technicians in every timezone available to communicate with you 24/7, however best fits your lifestyle.
In the unlikely event that a service call is needed, you’ll receive a preferred rate. Invision Pro and Enterprise members receive priority scheduling.
Whether your network-connected devices are up and running.
The health of many connected AV devices and lighting (availability may vary depending on the manufacturer).
Internet state and average upload/download speeds.
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Remote support is unlimited on every plan. Included one-hour service appointments cover hands-on break/fix work and are yours to book whenever you need them, at a $199 retail value each. A fresh appointment starts each period and unused appointments do not carry over. Annual wellness visits are scheduled by Livewire.
INVISION
|
MOST POPULARINVISION
|
INVISION
|
INVISION
|
|
SUPPORT |
||||
24/7 phone support A live answer from one of our knowledgeable technicians, any hour. |
|
|
|
|
App-guided troubleshooting A mobile app that walks you through the issues technology systems most commonly experience. |
|
|
|
|
Unlimited remote repair We access your system remotely and, more often than not, fix it without a service call. |
|
|
|
|
Discounted service calls If we cannot solve it remotely, you pay a preferred rate off our normal service rates. |
|
|
|
|
Email support |
|
|
|
|
Video Assist support Show us the problem and walk through the fix with a technician on video. |
|
|
|
|
Text and chat support |
|
|
|
|
PROTECTION |
||||
Proactive system monitoring We watch your system and catch potential issues before they reach you. |
|
|
|
|
IN-HOME SERVICE |
||||
One-hour service appointments $199 value each, yours to book whenever you need them. |
|
1 every 6 monthsa fresh appointment each period |
1 every quartera fresh appointment each period |
1 every quartera fresh appointment each period |
Annual wellness visit Firmware, wire management and a tutorial. We call you to schedule it. |
|
|
Up to 2 hrs$398 value |
Up to 2 hrs$398 value |
Service value included per year |
|
$398 |
$1,194 |
$1,194 |
SCHEDULING + PERKS |
||||
Priority scheduling |
|
|
|
|
Priority same-day scheduling When available. |
|
|
|
|
10% equipment discount Up to $30,000. |
|
|
|
|
2-year warranty benefit |
|
|
|
|
SELECT THIS PLAN |
SELECT THIS PLAN |
SELECT THIS PLAN |
SELECT THIS PLAN |
|
On a phone, scroll the table sideways to see every plan.
Not sure which plan fits? Ask your Livewire representative which Invision plan is right for you.
CALL US 804.616.4156
BOOK APPOINTMENT
Get Instant Pricing