Livewire For Business Case Studies

From corporate offices, to breweries, to barbershops, our solutions meet the varying needs of the modern business environment.

Case Studies

The following case studies detail the goals, obstacles, and solutions implemented by Livewire in both professional and retail environments. Click below to read and watch how Livewire successfully solved some of the most complex technology challenges in Richmond.

Greenswell Growers

Common House Richmond

The Fahrenheit Group

High Point Barbershop

Vasen Brewery

Alton Lane

Envera

Janie Molster Designs

Stephen Gould

Flour Garden Bakery

Google Rating

5.0

Based on 312 reviews

Livewire

5.0

john sherman

17:16 25 Jan 23

Henry Clifford has built Livewire on state of the art equipment and quality professionals on his teamHe has completely wired and installed music and electronics for two houses for usI recommend both Henry and his team for all electronic and lighting needsAs a former CEO, I have watched Henry built a company through hard work and creative acquisition and have been very impressed.Most important of all, Henry has become a trusted friend !!!I continue to use Livewire for updates and technological improvements. They have outstanding associates either in the field or in the office. They deserve 5 stars

Nancy Neudecker

21:40 24 Jan 23

Cory and Grant, our Live Wire technicians, were punctual, thorough, courteous, and professional. They were attentive to the care of our home during their execellent upgrade of our internet speed and the precise installation of smart televisions, Sonos sound bars, and Sonos speakers. They patiently instructed us on the download of the Sonos app and its use. The quality and sound of the Sonos products are superlative and have exceeded our expectations. We highly recommend Live Wire and Sonos products.

Helen Desai

18:14 20 Jan 23

Very happy with Livewire! Grant did a great job yesterday.

Robert Leisy

15:24 19 Jan 23

Grant was very attentive to my problem. He is a great addition to the Live Wire team

Robbie Powell

21:39 12 Jan 23

We contacted Livewire to come out to help design an outdoor theater system for us. Mario was very helpful bouncing ideas around on the initial visit and we were able to come up with a really cool set up! Matt and Grant showed up and knocked it out. These guys put together EXACTLY what we were looking for in a very timely and professional way. Matt had some great ideas on-site and made this thing perfect. I recommend the Livewire team to anyone! These guys are awesome!

Dawson Boyer

18:35 06 Jan 23

Grant was extremely knowledgeable and personable. He was efficient and did a great job explaining all the features and tools associated with our system!

Adam Hobbs

20:17 05 Jan 23

Great service from Matt and Mario

Debbie Hires

19:14 03 Jan 23

Grant and Matthew were very helpful with installing the security, audio and visual equipment in our new home. They are very professional, courteous and knowledgeable.

Eugene Lunger

01:18 27 Dec 22

Would recommend Live Wire to anyone who needs this type of service. Matthew & Grant arrived precisely on time and got straight to the business of installing two wall mounted 55" Samsung TVs. They were professional, competent, & personable -- job well done! Thank you.

David Irving

17:16 05 Dec 22

Technician was professional and knowledgeable. I appreciated that he gave thought to solutions with an ability to analyze the situation and devise alternative approaches,

Dennis Gemignani

13:05 30 Oct 22

Outstanding service, commitment and knowledge. Installed and serviced Theater Room equipment. No other choice in Richmond. Great people and great service. All about the customer experience.

Jane Cutler

17:03 17 Oct 22

I can't say enough good things about Jim Zimmerman. He is more than a service technician, he is a teacher! All this technology is a foreign language to me & makes me very nervous. Jim is patient and walks me through every step. Thank you for excellent service!

Thomas Hall

21:51 21 Sep 22

I set up a service appointment to take care of a bad HDMI cable that was behind the wall. Less than an hour later, I got a call fromAndre, one of their service techs. He asked me some questions about the issue and even had me text a picture of the setup. He then came up with an innovative, easy solution that I could do on my own, for free, avoiding a costly service appointment.Livewire may have lost that particular piece of business, but they’ve won a customer for life. I look forward to having them to my house to resolve our (inevitable) next issue.

earl johnson

00:52 16 Sep 22

Matthew completely redid our video and wi-fi. He was thorough and professional. Early in the completion we are very satisfied.

Rita Charles

22:01 03 Sep 22

Great customer service. Professional and knowledgeable installers/technicians. From consultation to installation was seamless. Why can’t all home improvements, etc. be this perfect?!? My internet works 100% better than before. Thank you.

Al Carvelli

16:29 15 Aug 22

Live Wire has done a fantastic jobPersonal are very knowledgeable, courteous and friendly. A nice experience

Shannon Brown

19:13 22 Jul 22

The installation went smoothly, however we had an issue with our cable connection that we didn't discover for a couple of days. We called Will our salesperson and when none of the technicians we're available on a Friday afternoon, Will came right out and he solved the problem on all 3 of our TV's within about 30 minutes. He explained everything he did and gave us the old cables that he removed to dispose of. He told us if we have any other issues to call him directly. This was great customer service in my opinion and we are very satisfied, especially with Will and his professionalism in solving our problem so quickly. Thanks Will!

carol foley

20:38 18 May 22

Very responsive. Professional courteous installers. Answered all questions and did a good job at installation. Cleaned up everything after installing.

David Daniele

19:42 11 May 22

I’ve used Livewire for a few projects in my home and loved the outcome each time. The installers are extremally professional and my account rep that I’ve been working with, Marshall, has been a fantastic asset and is always willing to help answer questions. They made my dream of having my own theater a reality and I couldn’t be happier. I know of a few more projects I’ll have them come out for over the next few years and I look forward to working with them all.

john kullman

21:14 07 May 22

Support person was very helpful and easy to talk to. Had a great conversation with him about sources of channels alternatives.

Deborah Weller

20:34 02 May 22

We have used Livewire multiple times and they are always friendly, professional and do an excellent job!

James Haynie

15:38 27 Apr 22

Livewire is the best! Have used them many times in the past from audio installation to smart lighting. Very knowledgeable and current on technology. Installers on time always and gets the job done right. Most recent experience was no different - excellence in replacing some patio speakers and wiring. Highly recommend them for any AV needs and smart home solutions.

Thomas A

18:48 22 Apr 22

A while back I posted a 1-star review of Livewire based on my initial experience with the company. I am now pleased to give Livewire a 5-star review based on the response to my initial review. Josh McDonough, operations manager, contacted me soon after the initial review went live. He had read the review and understood the reasons for my dissatisfaction. He and Dustin Roskam, service support lead, arrived today to make come changes to the setup about which I had complained. When they were through, I had what I had expected in the first place: simultaneous sound through the soundbar and through my hearing aids, when allows my wife and me to watch TV at the same time. Normally, I wouldn't give a 5-star review for a second attempt at delivering what was promised initially, but Josh and Dustin's professionalism won me over.

Ginger Kock

21:11 13 Apr 22

Livewire’s tech support is second to none. Had an issue this past Sunday with my system, and had 2 service calls on that day to help resolve. When they say they are 24/7 support… they truly mean 24/7. Thanks to Zachary at Parasol & Cory at Livewire for their efforts! And a HUGE thank you to Dustin at Livewire for completing the resolution today! Back on track now, and everything is great. I continue to love the ease & functionality of the household system that Livewire installed 6 yrs ago, upgraded 4 years ago, and upgraded a second time 3 years ago. Livewire is the BEST!

G McCarthy

15:31 12 Apr 22

You returned my call promptly. Dustin the master technician fixed my Sonos system and was so helpful, knowledgeable, and easy to work with. Excellent service. Thanks so much!

Doug Roth

00:25 03 Apr 22

A pleasure working with Patrick and his team. Very knowledgeable and professional. Highly recommend Livewire for your electronic needs.

Kristi Turner

16:57 29 Mar 22

Matt was great! He solved our problem with our slow internet. He was courteous and efficient.

Derek Groome

13:55 17 Mar 22

Livewire is the premier A/V solution company!

Richard Riley

21:21 11 Mar 22

Great service as always. Prompt and efficient…

James Jennings

02:04 24 Feb 22

Working with Matthew & Galen = bringing in two professional musicians who also are masters of home technology. All the good sounds without any of the cords. And from start to finish, they walk you through each step of the process. 6 stars if it were possible.

Paul Hunt

17:25 18 Feb 22

Jim was great and took the time to review my entire system and fixed issues that we didn't even realize could be fixed. Their techs are always detail oriented and very professional

Julie Thomas

22:27 17 Feb 22

Jim , Livewire technician was brilliant. Not only did he figure out all the current problems, but he also has a couple of great suggestions about other issues. He was extremely helpful and knowledgeable.

Justin Sledd

14:23 15 Feb 22

The most professional team! Brad & Matt make a dynamic duo. They came into our home, listened, and delivered. We are thrilled with our home entertainment system. Brad understood what we were looking for in our home and brought in great products. I could tell he cared about us and really wanted to make our set up great. The skill level of the technician (Matt) was above and beyond what I expected. He was thorough in his explanations on how to use the new products (even my dumb questions). When they left, it was like they were never there. Clean and tidy! I am so thankful for LiveWire and the team members they brought out to our home. In a world with so many choices, they made it easy to understand, choose and enjoy the right products for our home.

Gary Maddox

17:15 10 Feb 22

This is my 2nd time using Livewire for TV installation. The service is professional, efficient and speedy. I love how they try to find ways to save you money as opposed to trying to pile on additional costs. I'm very happy with the jobs Livewire has done for me, and I will come back the next time I need help with electronics installation.

Mark Specter

19:39 04 Feb 22

Extremely happy with the entire process dealing with Livewire. All the service techs were great to work with and high recommend using them.

Leigh Anne Baggs

01:09 02 Feb 22

Josh was here today to handle a few security system and entertainment system issues. He did an outstanding job, was very professional, very friendly and very helpful. In addition to the issues originally assigned, he addressed all software updates while he was here. Finally, he made recommendations for our security system and we look forward to Livewire following up with us. We are long-time customers of Livewire and highly recommend them.

Matthew Schaaf

04:12 30 Jan 22

Andre Saunders was responsive and attentive to our internet connectivity needs. Andre was diligent in assessing possible causes of our issues, and he was determined to help us find a solution. Andre’s genuine dedication to customer service was refreshing, and we won’t hesitate to contact Andre and the Livewire team with any future needs.

Cory Atack

22:17 27 Jan 22

Great tech for my service call, polite, clean work, true professional.

Liz

21:36 21 Jan 22

Wonderful service today by the technician who was sent out to install something and fix some issues in our home theater. Knowledgeable, intelligent and a pleasure to be around.

mark rickey

17:40 06 Jan 22

Prompt, thorough respectful of property (coveredshoes when entering house)

Mike Shepherd

19:41 05 Jan 22

Patrick arrived on time and fix our audio issues

Josh Pachter

19:07 05 Jan 22

Patrick arrived promptly and did a professional job, solving the problem. The price was on the high side for a service call, but that's a comment and not a complaint. Ya gets what ya pays for, and we were willing to pay to have our issue resolved.

Hope Simms

21:46 30 Dec 21

We have been using LiveWire for a few years now and they always provide excellent products and service. The service technicians are very knowledgeable. I definitely recommend them.

Patti Madison

18:51 30 Dec 21

Jim and David came out this morning to replace my HDMI cable on my television. I was amazed at how quickly this was taken care of. They were very organized and neat. All of my questions were answered. They both were very pleasant.

Martin Fisher

18:02 27 Dec 21

Fine company

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Livewire For Business Case Studies

Case Studies