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Read our Customer Reviews!
4900 W Clay St, Richmond, VA 23230
Read our Customer Reviews!
4900 W Clay St, Richmond, VA 23230
|Monday||8:00 AM – 5:00 PM|
|Tuesday||8:00 AM – 5:00 PM|
|Wednesday||8:00 AM – 5:00 PM|
|Thursday||8:00 AM – 5:00 PM|
|Friday||8:00 AM – 5:00 PM|
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Based on 306 reviews
13:05 30 Oct 22
Outstanding service, commitment and knowledge. Installed and serviced Theater Room equipment. No other choice in Richmond. Great people and great service. All about the customer experience.
17:03 17 Oct 22
I can't say enough good things about Jim Zimmerman. He is more than a service technician, he is a teacher! All this technology is a foreign language to me & makes me very nervous. Jim is patient and walks me through every step. Thank you for excellent service!
21:51 21 Sep 22
I set up a service appointment to take care of a bad HDMI cable that was behind the wall. Less than an hour later, I got a call fromAndre, one of their service techs. He asked me some questions about the issue and even had me text a picture of the setup. He then came up with an innovative, easy solution that I could do on my own, for free, avoiding a costly service appointment.Livewire may have lost that particular piece of business, but they’ve won a customer for life. I look forward to having them to my house to resolve our (inevitable) next issue.
00:52 16 Sep 22
Matthew completely redid our video and wi-fi. He was thorough and professional. Early in the completion we are very satisfied.
22:01 03 Sep 22
Great customer service. Professional and knowledgeable installers/technicians. From consultation to installation was seamless. Why can’t all home improvements, etc. be this perfect?!? My internet works 100% better than before. Thank you.
16:29 15 Aug 22
Live Wire has done a fantastic jobPersonal are very knowledgeable, courteous and friendly. A nice experience
21:50 26 Jul 22
Jim and Clig are very professional, extremely knowledgeable and a real pleasure to work with. Answered every question I had and hadn’t thought of.
17:26 25 Jul 22
Highly recommend Livewire!
19:13 22 Jul 22
The installation went smoothly, however we had an issue with our cable connection that we didn't discover for a couple of days. We called Will our salesperson and when none of the technicians we're available on a Friday afternoon, Will came right out and he solved the problem on all 3 of our TV's within about 30 minutes. He explained everything he did and gave us the old cables that he removed to dispose of. He told us if we have any other issues to call him directly. This was great customer service in my opinion and we are very satisfied, especially with Will and his professionalism in solving our problem so quickly. Thanks Will!
20:38 18 May 22
Very responsive. Professional courteous installers. Answered all questions and did a good job at installation. Cleaned up everything after installing.
19:42 11 May 22
I’ve used Livewire for a few projects in my home and loved the outcome each time. The installers are extremally professional and my account rep that I’ve been working with, Marshall, has been a fantastic asset and is always willing to help answer questions. They made my dream of having my own theater a reality and I couldn’t be happier. I know of a few more projects I’ll have them come out for over the next few years and I look forward to working with them all.
21:14 07 May 22
Support person was very helpful and easy to talk to. Had a great conversation with him about sources of channels alternatives.
20:34 02 May 22
We have used Livewire multiple times and they are always friendly, professional and do an excellent job!
15:38 27 Apr 22
Livewire is the best! Have used them many times in the past from audio installation to smart lighting. Very knowledgeable and current on technology. Installers on time always and gets the job done right. Most recent experience was no different - excellence in replacing some patio speakers and wiring. Highly recommend them for any AV needs and smart home solutions.
18:48 22 Apr 22
A while back I posted a 1-star review of Livewire based on my initial experience with the company. I am now pleased to give Livewire a 5-star review based on the response to my initial review. Josh McDonough, operations manager, contacted me soon after the initial review went live. He had read the review and understood the reasons for my dissatisfaction. He and Dustin Roskam, service support lead, arrived today to make come changes to the setup about which I had complained. When they were through, I had what I had expected in the first place: simultaneous sound through the soundbar and through my hearing aids, when allows my wife and me to watch TV at the same time. Normally, I wouldn't give a 5-star review for a second attempt at delivering what was promised initially, but Josh and Dustin's professionalism won me over.
21:11 13 Apr 22
Livewire’s tech support is second to none. Had an issue this past Sunday with my system, and had 2 service calls on that day to help resolve. When they say they are 24/7 support… they truly mean 24/7. Thanks to Zachary at Parasol & Cory at Livewire for their efforts! And a HUGE thank you to Dustin at Livewire for completing the resolution today! Back on track now, and everything is great. I continue to love the ease & functionality of the household system that Livewire installed 6 yrs ago, upgraded 4 years ago, and upgraded a second time 3 years ago. Livewire is the BEST!
15:31 12 Apr 22
You returned my call promptly. Dustin the master technician fixed my Sonos system and was so helpful, knowledgeable, and easy to work with. Excellent service. Thanks so much!
00:25 03 Apr 22
A pleasure working with Patrick and his team. Very knowledgeable and professional. Highly recommend Livewire for your electronic needs.
16:57 29 Mar 22
Matt was great! He solved our problem with our slow internet. He was courteous and efficient.
13:55 17 Mar 22
Livewire is the premier A/V solution company!
21:21 11 Mar 22
Great service as always. Prompt and efficient…
02:04 24 Feb 22
Working with Matthew & Galen = bringing in two professional musicians who also are masters of home technology. All the good sounds without any of the cords. And from start to finish, they walk you through each step of the process. 6 stars if it were possible.
17:25 18 Feb 22
Jim was great and took the time to review my entire system and fixed issues that we didn't even realize could be fixed. Their techs are always detail oriented and very professional
22:27 17 Feb 22
Jim , Livewire technician was brilliant. Not only did he figure out all the current problems, but he also has a couple of great suggestions about other issues. He was extremely helpful and knowledgeable.
14:23 15 Feb 22
The most professional team! Brad & Matt make a dynamic duo. They came into our home, listened, and delivered. We are thrilled with our home entertainment system. Brad understood what we were looking for in our home and brought in great products. I could tell he cared about us and really wanted to make our set up great. The skill level of the technician (Matt) was above and beyond what I expected. He was thorough in his explanations on how to use the new products (even my dumb questions). When they left, it was like they were never there. Clean and tidy! I am so thankful for LiveWire and the team members they brought out to our home. In a world with so many choices, they made it easy to understand, choose and enjoy the right products for our home.
17:15 10 Feb 22
This is my 2nd time using Livewire for TV installation. The service is professional, efficient and speedy. I love how they try to find ways to save you money as opposed to trying to pile on additional costs. I'm very happy with the jobs Livewire has done for me, and I will come back the next time I need help with electronics installation.
19:39 04 Feb 22
Extremely happy with the entire process dealing with Livewire. All the service techs were great to work with and high recommend using them.
Leigh Anne Baggs
01:09 02 Feb 22
Josh was here today to handle a few security system and entertainment system issues. He did an outstanding job, was very professional, very friendly and very helpful. In addition to the issues originally assigned, he addressed all software updates while he was here. Finally, he made recommendations for our security system and we look forward to Livewire following up with us. We are long-time customers of Livewire and highly recommend them.
04:12 30 Jan 22
Andre Saunders was responsive and attentive to our internet connectivity needs. Andre was diligent in assessing possible causes of our issues, and he was determined to help us find a solution. Andre’s genuine dedication to customer service was refreshing, and we won’t hesitate to contact Andre and the Livewire team with any future needs.
22:17 27 Jan 22
Great tech for my service call, polite, clean work, true professional.
21:36 21 Jan 22
Wonderful service today by the technician who was sent out to install something and fix some issues in our home theater. Knowledgeable, intelligent and a pleasure to be around.
17:40 06 Jan 22
Prompt, thorough respectful of property (coveredshoes when entering house)
19:41 05 Jan 22
Patrick arrived on time and fix our audio issues
19:07 05 Jan 22
Patrick arrived promptly and did a professional job, solving the problem. The price was on the high side for a service call, but that's a comment and not a complaint. Ya gets what ya pays for, and we were willing to pay to have our issue resolved.
21:46 30 Dec 21
We have been using LiveWire for a few years now and they always provide excellent products and service. The service technicians are very knowledgeable. I definitely recommend them.
18:51 30 Dec 21
Jim and David came out this morning to replace my HDMI cable on my television. I was amazed at how quickly this was taken care of. They were very organized and neat. All of my questions were answered. They both were very pleasant.
18:02 27 Dec 21
19:47 23 Dec 21
Livewire’s associates Matthew and Clig did an excellent job with my outdoor theater system installation. They were on-time, communicative, and helpfully explained all functionality.
14:14 18 Dec 21
We are beyond pleased with the services Livewire provided! Everyone we dealt with and that worked in our home was very personable, knowledgeable and easy to communicate with. They provide an invaluable service that allows moving into a new home to be seamless and easy when it comes to all things security, tv and sound, home networking, etc. We would definitely recommend using them as part of the moving/new home process or for any install/updating project around your home.
17:49 17 Dec 21
Three technicians arrived on schedule. Installed new speaker for our main TV and installed new alarm system. They were very friendly, explained everything and before leaving checked to make everything in our complicated alarm/TV/internet system was working. Taught me new tricks. Livewire is highly recommended.
14:43 12 Dec 21
There is no other company I would use for and AV work in my home
16:31 07 Dec 21
What a pleasant experience it was working on our home theater project with Live Wire! Our project was completed 3 weeks ago. Prior to hiring this company, we interviewed and met with 3 other companies. We started to lose hope that we would find a company who understood what we wanted in our home theater set up. Then we connected with Andre, the project manager at Live Wire. The 4th company was a charm for us! After the initial meeting, we had a genuinely good feeling about Andre and we had made the decision we would contract with Live Wire as soon as Andre left our home. Andre was professional, knowledgeable, courteous and flexible. No matter what question, angle or concern we threw at Andre, he was accommodating. He really exceeded our expectations with customer service. Likewise, the install team Corey and Gailyn (I may have his name spelled incorrectly) were very knowledgeable, helpful, polite and customer focused. As a team, we could not have asked for better service with our project. We would gladly recommend and advise anyone who is looking to set up a home theater in their home, to hire Live Wire! You will not be disappointed. You will be satisfied with the entire process from beginning to end!
15:00 22 Nov 21
They were on time for the appointment and efficiently showed me what happened to the equipment. Replaced the unit within minutes. Friendly and professional.
john Joseph H Jr
20:05 19 Nov 21
Remy and Patrick were great, very attentive to detail and ensured that our wishes and expectations were met and exceeded even. They were friendly and yet professional in their demeanor and in how they set our system up in a new house. Highly recommend Live Wire and commend these two team members!
21:31 12 Nov 21
Corey and Will did a great job running Ethernet cables throughout my house and now my network performance and reliability is amazing. Very happy.