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Read our Customer Reviews!
Livewire
4900 W Clay St, Richmond, VA 23230
(804) 937-9001
Monday 8AM–5PM
Tuesday 8AM–5PM
Wednesday 8AM–5PM
Thursday 8AM–5PM
Friday 8AM–5PM
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Google Rating
5.0
Based on 207 reviews
Livewire
5.0
Rich Latham
01:24 19 Jan 21
I contacted Livewire based on online reviews and after a competitor failed to return my calls. I had ceiling speakers installed in my great room and speaker wires run to a closet where a Sonos Amp was installed. Brad was very helpful talking through various options and we video chatted to go over install locations. He spent quite a bit of time with me on multiple calls to thoroughly discuss the project.The installation crew called about 30 minutes prior to arriving to let me know they were on the way, which was much appreciated. They arrived on time and were very careful not to cut any holes until they knew exactly where they were going to install the equipment. They took a good bit of time to make sure they knew exactly what would work, which was very much appreciated. They minimized the number of holes needed to complete the install and no one will know where holes were made unless I tell them where to look. They did a great job and I'm very pleased with the finished product.
William D
19:07 15 Jan 21
Great company. My old subwoofer had stopped working. I reached out to LiveWire (after talking on a few forums and some friends 'in the biz'). I asked LiveWire what they though about a replacement subwoofer I was thinking about., Their response mirrored what I'd been told, so I could tell they were honest.I figured buying from a local retailer was a better idea than just online as the price was the same. It is nice to have near support. Well, I placed my order, I nearly immediately got confirmation. Then soon I was told the item was shipped from the warehouse and given the tracking number to follow it to LiveWire.I saw it got delivered and within a half hour, LiveWire contacted me to confirm it was there. Stellar level of communication. I had told them I'd not be able to pick it up until Saturday. I was told they would be closed but to call Brad at home and he'd swing buy and open up for me. Wow! Real customer service. I was able to swing by on Friday and get it so that 'white glove' was not needed.From my interactions, I would not hesitate to call on them again and I am comfortable in recommending them 100%
Chris Bailor
17:52 15 Jan 21
After years of battling with our Internet provider, we turned to Livewire to see if they could do what our Internet provider could not...get WiFi throughout the house. From our very first contact with the company and throughout the installation, everything was easy, professional, and perfect. They answered all of our questions, provided a detailed description of the work to be done, showed up on time, and completed the work much faster than originally estimated, resulting in an unexpected savings. The technician, Jim, took the time to explain what he was doing and then made sure everything worked, as expected, before he left. I highly recommend Livewire. You can't go wrong!
Dan Smith
17:45 15 Jan 21
Very personable and professional!
Todd Edwards
02:22 15 Jan 21
We had some issues with the original install. I called and let them know I wasnt happy and they made it right. Its so rare these days that companies care enough to make things right and these guys did! Would recommmend!
Namir Shammas
16:43 14 Jan 21
The two technicians showed up on time. They promptly installed the main cable box and then installed four secondary boxes. They were confident, professional, and got the job done without any delay or hesitation.
Jay Schukman
15:14 13 Jan 21
Quality service. Timely. Answers questions. Great follow-up. Would highly recommend.
Deepak Thomas
04:08 07 Jan 21
I appreciated the attention to detail during the long visit as my system was upgraded. They problem-solved well and were thorough as could be in explanations. Job well done!
Lynne Smith
17:08 31 Dec 20
I have been with LiveWire for 5 years and have really appreciated the quality products they provide, but more importantly the professionalism of their technicians. They are friendly, knowledgeable, and efficient -wearing a mask during covid and cleaning up nicely after finishing the work.
Mike P.
20:44 22 Dec 20
I was very impressed with this company from start to finish. When I first met with Brad, he explained everything I needed to know. He took time to clarify points and explain several options to meet my project needs. I really felt like we were working together the entire time. When it was time for the install, Cory and Dustin did a fantastic job. They were prompt, professional, and attentive to my requests. I’m very pleased, and the results are great!
Robert Davis
13:08 19 Dec 20
Patrick and Justin were a pleasure to have in my home. They worked together like they have been doing this for 50 years. Patrick's attention to detail was unreal. I will use Livewire in the future and request these two gentlemen to work on my project.
Jonathan Couldrey
12:22 19 Dec 20
Great customer service and attention the detail. Made sure the job was done correctly and to our satisfaction.
Noah Dziedzic
00:43 11 Dec 20
The guys were super helpful and efficient. Many thanks!
Tony Fragale
02:14 10 Dec 20
Professional and thorough. the installers were great! Went over and above helping with our new TVs.. Hire these guys.
Billy Abato
16:18 09 Dec 20
Thank you Livewire! Josh was great....as usual. Punctual, efficient and effective.
Kenneth Venos
01:06 09 Dec 20
Showed up right on time and completed the installation quickly and professionally. Would highly recommend Livewire. I could not be more satisfied.
Allison
14:57 03 Dec 20
Excellent customer service
Stuart Siegel
14:53 03 Dec 20
The on site techs are very knowledgeable and always courteous. Matt does his best to schedule in home visits, but it often takes far too long to get the tech out there. That becomes a problem often leaving us without working equipment, particularly TV. Again, it's a frustrating issue for livewire as well, but it seems to be a shortage of technicians.
Philip Baxley
21:56 24 Nov 20
I am very happy with Livewire. The technicians did a great job. They were very knowledgeable and helpful. Would recommend to friends and family.
Mark DiPietro
11:39 19 Nov 20
These guys really know their stuff! They are professionally, have processes in place to make sure projects flow smoothly, and service after the sale. Highly recommended.
Maryann Kaminsky
01:41 17 Nov 20
Very professional service, clear communication, and always get the job done!
Gary Glover
18:01 10 Nov 20
Josh helped us trouble shoot an internet problem with kindness and professionalism. Great job!
Don Ford
02:13 03 Nov 20
Work completed quickly and on schedule. Technician was very knowledgable and helpful. Great overall experience!
Richard Turner
13:15 01 Nov 20
The install by Patrick was highly professional and he did a great job instructing me on the system.
Ivor Massey
17:52 10 Oct 20
On time, fixed the problems, explained and left
M McGee
14:48 10 Oct 20
Efficient, knowledgeable and consistently on time. Technicians listen and take the time to explain everything they are doing. Would recommend this company for all your audio/video home needs!
myrick crampton
23:33 09 Oct 20
Love our system, the professionalism of the staff, and commitment to satisfied customers.
Kevin Vaccarella
23:14 02 Oct 20
Great experience. Very professional service with serious attention to detail. Nice people to work with too.
Cynthia Iracane
23:17 25 Sep 20
Livewire Employees are professional, courteous and very knowledgeable. They take the time to answer all questions and I will always use this company for any technical issues that may arise.
Leah Toussaint
12:49 23 Sep 20
Livewire has transformed our home. We listen to music every day and watching tv is like being in a movie theatre! Their technicians are professional, respectful, and very knowledgeable. Highly recommend this company!
Jay Lewis
01:24 23 Sep 20
Livewire installed a Samsung Frame TV, in ceiling speakers, and a Sonos Amp in my kitchen. Every touchpoint was extremely professional and of the highest quality, from quote to scheduling to installation. Everybody we came in contact with was friendly, knowledgeable, and not pushy in the slightest. I got the impression they wanted to help us arrive at the solution that was right for our home, and could not have been more helpful in getting us there. I would recommend Livewire to anybody.
Mac Marshall
14:36 22 Sep 20
Had a great visit from Josh at Livewire today. I had a long list of issues and he listened to what I needed and worked through each issue quickly and professionally. He didn’t just try to sell me the latest and greatest, but worked with what I had And made it better. He was technically strong and also good at communicating with me (I am technically challenged). If you have technical needs, I would definitely recommend Livewire.
Joseph Frink
20:13 11 Sep 20
I had an outdoor TV put in and they did a great job from start to finish. Would highly recommend!
Mark Dunham
13:37 08 Sep 20
I have been a Livewire customer for over ten years.Their products and services have been exceptional.
Hank Artz
00:52 02 Sep 20
We just had outdoor lighting installed by Livewire and couldn’t be happier with the results. Our sales rep, Judson, did an awesome job...from setting up the demo to following up after installation to make sure we were totally satisfied. The Livewire crew arrived right on schedule and was extremely professional throughout. And the quality of the lighting system is top notch. We heartily recommend Livewire.
John Wheeler
15:55 28 Aug 20
Livewire assumed maintenance of my home theater which was installed by another vendor that went bankrupt. The Livewire person was very knowledgeable about my system and was able to upgrade the software and replace an outdated and defective controller. Very quick and very good result. Only complaint is that scheduling with Livewire results in long scheduling lead times due to busyness of the business at this time.
Matt Gilman
19:35 24 Aug 20
We decided to add outdoor speakers and update some Sonos equipment indoors and knew that the team from Livewire would do a great job. This was our 4th experience with Livewire over the years and they never disappoint - from the initial visit and quote process all the way through to the installation and tutorials. Great job again, Team Livewire!
Majel Stein
13:33 17 Aug 20
I just had a Sonos system installed in my house- it sounds amazing!! Livewire was great to work with- even during a pandemic- we did most of the planning by telephone and the installation was smooth and everything was explained in detail. Being stuck at home just got a whole lot better.
Matthew Abernathy
02:04 16 Aug 20
You guess not my upgrade out of the park. From the beginning to the end, you guess were professional. You answered all my question. When a problem came up. You did what it took to correct it. Thanks for a job well done!
Georgene Kaufman
18:57 12 Aug 20
This team was efficient and completed the work satisfactorily. They explained every aspect of the installation and followed up. Nice folks to work with!
L Lewis
18:54 28 Jul 20
The VERY best. Matt came to help us with cell issues and internet. He was perfect. So thorough. So kind. So personable but nonintrusive. For the first time ever, I have had internet all day AND able to make cell calls from inside my home. (Verizon can't fix it but Livewire can). Organized and fairly priced. We will be back!!!
