Your Small Questions Answered

We’re able to do a lot of things at Livewire. Just glance around our website and you can see impressive media rooms, theaters, and large-scale AV projects we’ve worked on. But, while we love it when we can flex all of our muscles, the majority of our work consists of single-room flat-panel TV-with-soundbar and universal remote solutions. Why don’t we brag about our ability to install small systems or take over failed installations? Honestly, it’s a fair point. This article will address this and some of the other small questions we’ve been asked.

Is my job too small?

Probably not. Livewire does jobs of all shapes and sizes. The common thread running through them all is each and every customer we’ve worked with decided to hire us because someone they knew had a good experience and trusted us. We’re not the cheapest outfit in town, but we’re really good at helping out people who place a premium on their own time and appreciate top-notch service.

Will Livewire service systems that were installed by other integrators?

You bet. All we ask is one of our sales engineers be allowed to meet with you first to make sure whatever we’re fixing is built on a solid foundation. If the basics like a solid network or quality gear aren’t present, we’ll need to get those in good working order before doing anything else.

Do I need to sign up for one of your service plans?

Yes. We offer different types of plans designed to meet your needs, including options ranging from same-day service to per-incident billing. We want to deliver on your expectations and having your preferences documented is paramount to make sure you get exactly what you need when you need it.

Why won’t you warranty DIY solutions like Logitech Harmony, Ring, or Nest?

We’re in the business of delivering simplicity and happiness. There are a ton of popular consumer products that may be part of your home technology setup that may need to be rebooted from time to time. This is normal, but it’s not something we warranty or support free of charge. If you’re comfortable with the technology enough to handle that yourself, great. If not, we’re happy to offer up professionally installed products that can be remotely managed by our team. Alternatively, we can bill hourly for any help you need.

What if I just need a TV mounted with a soundbar and universal remote?

Great news! We do a ton of that type of work. Don’t let our website or portfolio pics fool you. Our bread-and-butter projects are often simple single-room audio-video solutions. We’ll also happily help you expand and update an older multiroom audio system or upgrade your old audio-video receiver.