Why Do I Need A Service Plan?

Why do I need a service plan? We’re asked this question a lot – and it’s a fair point. While it’s true that a well-designed and properly-installed smart home system should last 3-5 years, there’s no guarantee the occasional issue won’t pop up. Smart home technology can be a big investment, so you should make sure it’s protected!

To quickly resolve any issues or interruptions to your service, it helps to have a support system in place if there’s an outage or malfunction.  One of the biggest questions to ask yourself is; “What sort of service do I expect when something goes wrong?” We find that clients shake out into 3 categories:

Do It For Me

Maybe you’re a tech-savvy person who just doesn’t have the time to install a smart home system. Or maybe you yearn for the days when flip phones were all the rage. Regardless, you hired a professional for a reason – and with professional installation comes professional service. You want 24/7 access to smart home tech support via email, text, phone, or chat and don’t mind paying a premium for it. Even better if the service knew about issues before you did, and could resolve them proactively without waiting for your call.

Home Networking

The Self Medicator

Those who love the peace of mind that comes with 24/7 support and proactive monitoring but don’t want to deal with the hassle of sorting through electronic racks in their closet. Fortunately, our service solutions come with an app that allows you to perform basic rebooting and troubleshooting straight from your phone. No tangled wires necessary.

Don’t Call Us, We’ll Call You

No, not the Sugarloaf song.  24/7 remote support isn’t for everyone. We get it! Maybe it’s something you try out for a bit before committing to a plan. Oftentimes, it’s one of those things you never knew you needed until it was right in front of you.

Think of your smart home like a garden. When all the groundwork is laid and everything is freshly installed it just looks fantastic. However, without proper care weeds will start to pop up, features get weathered over time, maybe pests get into the flower beds. Your smart home is no different, needing constant care to ensure optimal performance.

When your system is properly managed, it prevents small issues from devolving into big problems. Proactive monitoring can make sure your technology systems don’t die all at once. The earlier an issue can be detected, the sooner it can be fixed, potentially saving you thousands in expensive replacement costs.

You didn’t hire a smart home pro because they were the cheapest in town. You hired them because you wanted to manage risk and minimize tech headaches. That’s what a service plan is all about; minimizing headaches and being proactive vs. reactive.

Check out our service offerings here.


Some of the areas we serve include:

Short Pump
New Kent
Glen Allen
Colonial Heights
Charles City

Livewire serves customers all throughout Central Virginia. If you don’t see your city or town listed here, please contact us to find out if we can accommodate your needs.

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