Proactive monitoring, unlimited remote repair and a technician on the phone 24/7, so most problems are solved before you have to think about them.
Invision is Livewire's monthly technology support plan for homes and businesses. Every plan includes unlimited remote repair, 24/7 phone support and app-guided troubleshooting. Plans run from $34.99 to $799.99 per month, and Full, Pro and Enterprise add proactive monitoring plus included one-hour service appointments worth $199 each. Those appointments are use them or lose them: they reset each period and do not roll over.
Have a Control4 system? See how Invision works on Control4.
Technology systems sometimes experience disruptions. With Invision you are protected from most issues before they arise, through proactive monitoring, remote fixing and an easy system reset. That is the whole idea: the majority of what goes wrong with a connected system can be resolved without anyone driving to your property, provided somebody is watching and has a way in.
Without a plan, the sequence is familiar. Something stops working, you notice, you call, you wait for an appointment, and you pay for the visit. With Invision, we frequently see the fault first and clear it remotely, and if hands-on work is genuinely needed your plan may already include the visit.
Watch how Invision subscribers value our 24/7 remote support for their homes and businesses.
Remote monitoring is powerful and it is not magic. It is worth knowing the edge of it before you sign up, so nothing about the plan surprises you later.
Remote support is unlimited on every plan. Included one-hour service appointments cover hands-on break/fix work and are worth $199 each. Use them or lose them: a new appointment starts each period, and unused ones do not roll over. Annual wellness visits are scheduled by Livewire.
| Feature | Express$34.99per month | Full$69.99per month | Pro$164.99per month | Enterprise$799.99per month |
|---|---|---|---|---|
| 24/7 phone supportReach a certified technician at any hour, in any timezone. | ✓ | ✓ | ✓ | ✓ |
| App-guided troubleshootingA mobile app that walks you through the issues technology systems most commonly throw. | ✓ | ✓ | ✓ | ✓ |
| Unlimited remote repairWe access your system remotely and, more often than not, fix it without a service call. | ✓ | ✓ | ✓ | ✓ |
| Email, video and chat supportReach us however suits you rather than however suits us. | ✓ | ✓ | ✓ | ✓ |
| Proactive system monitoringWe watch your system and often catch a fault before you notice it. | Not included | ✓ | ✓ | ✓ |
| Included one-hour service appointmentsHands-on break/fix work at your property. Full gets one every six months, Pro and Enterprise one every quarter. $199 value each. | Not included | ✓ | ✓ | ✓ |
| Annual wellness visitFirmware, wire management and a tutorial, up to two hours. We call you to schedule it. | Not included | Not included | ✓ | ✓ |
| Priority schedulingYour service request goes ahead of standard scheduling. | Not included | Not included | ✓ | ✓ |
| Equipment discount and warranty benefitA 10% equipment discount and a two-year warranty benefit on Enterprise. | Not included | Not included | Not included | ✓ |
| Sign Up for Express | Sign Up for Full | Sign Up for Pro | Sign Up for Enterprise |
Prefer to manage your own system? There is a limited support option as well.
This is the part people most often misunderstand, so here it is plainly. Included service appointments are a use-it-or-lose-it benefit, not a bank.
Invision is Livewire's technology support plan. Instead of waiting for something to break and then paying for a call-out, we monitor your connected systems, fix most faults remotely, and give you a direct line to a technician 24 hours a day. It covers homes and businesses.
No. Included one-hour service appointments are use them or lose them. A fresh appointment starts each period and any unused one expires at the end of that period. They are not rollover minutes. Full receives one every six months, Pro and Enterprise one every quarter.
An included appointment is a one-hour hands-on visit that comes with your plan at no extra charge, worth $199. A discounted service call is what you pay once those included appointments are used, billed at a preferred member rate rather than our standard rate. Full, Pro and Enterprise include appointments; Express does not.
Priority scheduling starts at Pro. Pro and Enterprise members get it, and Enterprise adds priority same-day scheduling. Express and Full do not include priority scheduling.
Whether your network-connected devices are up and running, the health of many connected AV and lighting devices, and your internet state with average upload and download speeds. Availability varies by manufacturer.
We cannot see audio or video quality, because a media player can report itself online while the picture or sound is still wrong. We also cannot see inside individual apps and services, so Netflix failing on a working Apple TV is invisible to us. Tell us and we will fix it, we just will not spot it first.
Talk to us. Whether we can support a system we did not install depends on what the equipment is and whether it can reach our monitoring platform. We will tell you honestly during the conversation rather than signing you up and finding out afterwards.
Yes, on every plan including Express. There is no cap on how often you contact us or how many times we log in remotely to fix something. The plan tiers differ on proactive monitoring and on hands-on visits to your property, not on how much you are allowed to ask.
Tell us what you have installed and we will tell you which plan actually fits, or whether you need one at all.
Invision supports the systems we design, install and service across Central Virginia.
CALL US 804.616.4156
BOOK APPOINTMENT
Get Instant Pricing