Technology systems can sometimes experience disruptions, but with Livewire’s Invision service you can protect yourself from issues before they arise. From proactive monitoring and remote fixing to easy system reset – we have you covered. Our Invision service fully supports your Control4 smart home system.
Get the most out of your system and make sure it’s protected with Invision. If your system is up to date there’s a chance we can activate the service remotely with no truck roll or onsite service visit required.
Avoid the frustrations of downtime and inconvenience of a system outage. We want to keep things simple and provide support if your systems experience any disruptions. With this kind of incredible coverage, no wonder it’s technology support you can count on.
We can monitor and access your system remotely, and in most cases can repair your system before a service call is needed.
We have certified technicians in every timezone available to communicate with you 24/7, in whichever manner best fits your lifestyle.
You’ll have access to a mobile app that provides solutions to many of the common issues that technology systems experience.
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate. Invision Pro and Enterprise members receive priority scheduling.
Remote support is unlimited on every plan. Included one-hour service appointments cover hands-on break/fix work and are yours to book whenever you need them, at a $199 retail value each. A fresh appointment starts each period and unused appointments do not carry over. Annual wellness visits are scheduled by Livewire.
| INVISION SERVICE FEATURES: | EXPRESS$34.99/moEssential remote support | MOST POPULARFULL$69.99/moProactive protection + service | PRO$164.99/moHands-on system care | ENTERPRISE$799.99/moEstates + enterprise systems | |
|---|---|---|---|---|---|
| SUPPORT | |||||
| 24/7 phone support | ✓ | ✓ | ✓ | ✓ | |
| App-guided troubleshooting | ✓ | ✓ | ✓ | ✓ | |
| Unlimited remote repair | ✓ | ✓ | ✓ | ✓ | |
| Discounted service calls | ✓ | ✓ | ✓ | ✓ | |
| Email support | ✗ | ✓ | ✓ | ✓ | |
| Video Assist support | ✗ | ✓ | ✓ | ✓ | |
| Text and chat support | ✗ | ✗ | ✓ | ✓ | |
| PROTECTION | |||||
| Proactive system monitoring | ✗ | ✓ | ✓ | ✓ | |
| IN-HOME SERVICE | |||||
| One-hour service appointments $199 value each, yours to book when you need them | ✗ | 1 every 6 months |
1 every quarter |
1 every quarter |
|
| Annual wellness visit firmware, wire management and a tutorial, we call you to schedule | ✗ | ✗ | Up to 2 hrs $398 value |
Up to 2 hrs $398 value |
|
| Service value included per year | ✗ | $398 | $1,194 | $1,194 | |
| SCHEDULING + PERKS | |||||
| Priority scheduling | ✗ | ✗ | ✓ | ✓ | |
| Priority same-day scheduling when available | ✗ | ✗ | ✗ | ✓ | |
| 10% equipment discount up to $30,000 | ✗ | ✗ | ✗ | ✓ | |
| 2-year warranty benefit | ✗ | ✗ | ✗ | ✓ | |
| SELECT THIS PLAN | SELECT THIS PLAN | SELECT THIS PLAN | SELECT THIS PLAN | ||
On a phone, scroll the table sideways to see every plan.
Ready to get started on your next project? Our commitment to excellence ensures that each of our clients is provided with the best service and technology solutions available. Contact Livewire today and let’s work together to turn your dream into a reality!
Richmond
Henrico
Short Pump
New Kent
Spotsylvania
Chesterfield
Ashland
Tuckahoe
Williamsburg
Thornburg
Midlothian
Glen Allen
Petersburg
Hopewell
Caroline
Powhatan
Atlee
Colonial Heights
Goochland
Fredericksburg
Mechanicsville
Hanover
Charles City
Charlottesville
Cumberland
Livewire serves customers all throughout Central Virginia. If you don’t see your city or town listed here, please contact us to find out if we can accommodate your needs.
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