Proactive monitoring, unlimited remote repair and 24/7 support for your Control4 smart home, often activated without anyone visiting your house.
Invision is Livewire's support plan for Control4 smart home systems. It monitors your system, fixes most faults remotely and gives you a technician on the phone 24/7. Plans run from $34.99 to $799.99 per month, and we may be able to activate the service remotely, with no truck roll. Full, Pro and Enterprise add proactive monitoring plus included one-hour service appointments.
Technology systems sometimes experience disruptions. With Livewire's Invision service you are protected from issues before they arise, through proactive monitoring, remote fixing and easy system reset, and our Invision service fully supports your Control4 smart home system.
Get the most out of your system and make sure it is protected. Depending on your system and setup, we may be able to activate the service remotely, with no truck roll and no onsite visit. A Control4 system is a considerable investment, and the difference between one that keeps working and one that quietly degrades is usually whether anybody is watching it.
Avoid the frustration of downtime and the inconvenience of a system outage. We keep it simple and provide support when your systems are disrupted.
Most of what goes wrong with a smart home is not a hardware failure, it is a system that has lost its place. Those are exactly the faults that can be fixed down a wire, and remote repair is unlimited on every Invision plan.
Remote support is unlimited on every plan. Included one-hour service appointments cover hands-on break/fix work and are worth $199 each. Use them or lose them: a new appointment starts each period, and unused ones do not roll over. Annual wellness visits are scheduled by Livewire.
| Feature | Express$34.99per month | Full$69.99per month | Pro$164.99per month | Enterprise$799.99per month |
|---|---|---|---|---|
| 24/7 phone supportReach a certified technician at any hour. | ✓ | ✓ | ✓ | ✓ |
| App-guided troubleshootingWalks you through the faults a Control4 system most commonly throws. | ✓ | ✓ | ✓ | ✓ |
| Unlimited remote repairWe log in, look at the system and usually fix it without a truck roll. | ✓ | ✓ | ✓ | ✓ |
| Email, video and chat supportReach us however suits you. | ✓ | ✓ | ✓ | ✓ |
| Proactive system monitoringWe watch the system and often catch a fault before you notice it. | Not included | ✓ | ✓ | ✓ |
| Included one-hour service appointmentsHands-on work at your property. Full gets one every six months, Pro and Enterprise one every quarter. $199 value each. | Not included | ✓ | ✓ | ✓ |
| Annual wellness visitFirmware, wire management and a tutorial, up to two hours. | Not included | Not included | ✓ | ✓ |
| Priority schedulingYour request goes ahead of standard scheduling. | Not included | Not included | ✓ | ✓ |
| Equipment discount and warranty benefitA 10% equipment discount and a two-year warranty benefit on Enterprise. | Not included | Not included | Not included | ✓ |
| Sign Up for Express | Sign Up for Full | Sign Up for Pro | Sign Up for Enterprise |
Prefer to manage your own system? There is a limited support option as well.
Yes. Invision fully supports Control4 smart home systems, covering the controller, the connected devices on the network and the network itself. It is the same plan we put on other platforms, applied to Control4.
No, they are separate. Control4 Assist is a Control4 subscription. Invision is Livewire's support plan, and it covers your whole system rather than the Control4 side alone. You can have one without the other, and if you are not sure what you are already paying for, ask us and we will check your account.
Often not. Depending on your system and setup, we may be able to activate it remotely, with no truck roll and no onsite visit. Where an onsite visit is needed we will tell you what is involved before booking anything.
Most of the everyday ones: a controller that needs a reset, a device that has dropped off the network, a room that has stopped responding, an app that will not connect, and faults that follow a router or internet change. Remote repair is unlimited on every plan, so there is no penalty for asking.
No. Included one-hour service appointments are use them or lose them. A fresh appointment starts each period and any unused one expires at the end of it. Full receives one every six months, Pro and Enterprise one every quarter.
Priority scheduling starts at Pro. Pro and Enterprise members receive it, and Enterprise adds priority same-day scheduling. Express and Full do not include it.
Talk to us. It depends on the equipment and whether it can reach our monitoring platform. We would rather work that out in a conversation than sign you up and discover the answer afterwards.
We cannot monitor audio or video quality, because a media player can report itself online while the sound or picture is still wrong, and we cannot see inside individual apps, so a streaming service failing on a working controller is invisible to us. Tell us and we will fix it, we just will not spot it first.
Tell us what your Control4 system is running and we will tell you whether it can be activated without a visit.
Our team reviews the Control4 hardware we install. If you landed here from one of those articles, this is the support plan behind them.
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