10 Tech Frustrations and How to Solve Them

Nothing stays perfect forever. Systems can sometimes experience disruptions, so we’ve put together this handy list of quick fixes for common tech frustrations. For more complicated problems, schedule service or call (804) 937-9001 anytime.

InVision customers can submit support requests from the app. Learn more about InVision.

Problem: Help! My TV is showing picture but no sound.
Resolution: Try turning everything off and back on again with your remote.

InVision Express Tip:From your app, select “Reset TV”

Problem: Help! My TV isn’t displaying a picture.
Resolution: Make sure the TV has been set to the correct input using the inpu or sourcebutton on the factory or cable box remote control. For universal remotes, try turning everything off and back on again.

InVision Express Tip:From your app, select “Reset TV”

Problem: My remote isn’t controlling anything.
Resolution: Have you changed the batteries lately or charged the remote? Try powering all your equipment off manually, waiting 30 seconds and powering it back on.

InVision Express Tip: From your app, select “Reset Remote Control”

Problem: My cable box is operating sluggishly or frozen and I can’t control it.
Resolution: Try rebooting the cable box by removing power for 30 seconds and plugging it back in.

InVision Express Tip: From your app, select “Reset Cable Box”

Problem: My video streaming media player (Roku, Apple TV, Fire TV, etc.) is operating sluggishly or frozen and I can’t control it.
Resolution: Try rebooting the streaming media player by removing power for 30 seconds and plugging it back in.

InVision Express Tip: From your app, select “Reset Media Player”

Technology frustrations

Problem: I hear a beeping noise in the house. What do I do?
Resolution: If you have your security system with us, make sure it’s not one of the smoke detectors installed by your electrician. Any Livewire-related issues will show up on your security keypad or app.

InVision Express Tip: Our Network Operations Center proactively monitors your security hardware and will reach out to you to schedule service if needed.

Problem: I can’t see my security cameras.
Resolution: Make sure your wi-fi is enabled on your device and try rebooting your NVR.

InVision Express Tip: From your app, select “Reset NVR”

Problem: My security system says “low battery” and beeps.
Resolution: Most batteries and easy to replace yourself. Our friendly staff can help you over the phone or in person.

InVision Express Tip: Our Network Operations Center proactively monitors your security hardware and will reach out to you to schedule service if needed.

Problem: My alarm is going off and driving me nuts!
Resolution: Depending on your security system, you can either enter your code and OFF twice or use the Alarm.com app to disarm the system.

InVision Express Tip: Our Network Operations Center proactively monitors your security hardware and will reach out to you to schedule service if needed.

Problem: I can’t get on the Wi-Fi.
Resolution: Make sure your wi-fi is enabled on your device and try re-booting router and wireless access points.

InVision Express Tip: From your app, select “Reset Internet”
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